Better servicing for your customers
Ensuring your customers and vendors get the best service can be done all within Wiise. Whether its repair management onsite or offsite, field service through to complex customer service distribution systems, with Wiise you’ll be able to manage the end-to-end of servicing and technical work.
See service management clearly. Track your service tasks and progress within one hub to see the complete picture of your service delivery. Integrated timesheets help you resource the right hours for the right orders and you can utilise existing templates to coordinate resources from warranties, orders, pricing and more.
Grow customer service for the better. Set up personalised Q&A forms for customer support calls and make customer requests orders in Wiise. With Wiise, you’ll be able to enhance your overall customer service by providing loaners or fine-tuning pricing discounts to offer the best customer service.
Service and results in real-time. Service employees can record their service results straight within their phone to give you real-time analytics of customer servicing. Service technicians can create invoices on the spot, provide quotes or estimates, send receipts and offer refunds all while onsite.