Separate systems, manual processes and lack of control
Given they had more than 180 cost centres, managing sales and accounting in separate systems caused a range of challenges for the now more than 400-strong organisation.
Without the ability to organise their financial data or drill down into the detail, basic processes such as running financial reports would often take days and there was an overall lack of control around managing purchase orders and spending, which opened the business up to compliance risks.
Separately, the management also needed a way to engage their client base more effectively and sought out a solution with built-in analytics and business intelligence.