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Streamlining complex manufacturing

How Lencom Antennas streamlined complex manufacturing, enhanced operational visibility, and delivered custom solutions with confidence using Wiise ERP.

50%

reduction in time spent on reconciliation, BAS reporting, and financial reports

4,000+

items and 5,000+ BOMs recorded and managed efficiently

60%

faster end-of-month processing, improving financial efficiency

"Having real-time visibility into operations, production, costs, and business performance has given us a much better handle on the business."

Brad Cowain, General Manager, Lencom

Before Wiise

  • Data was stored in people’s heads or spreadsheets, leading to uncertainty, inefficiencies, and difficulty in decision-making.

  • Lack of real-time visibility into stock levels and production processes resulted in overestimating lead times, impacting customer satisfaction and sales.

  • The previous system couldn’t handle detailed bills of materials, labour tracking, and external process management, limiting operational efficiency.

  • Inconsistent forecasting and costing transparency forced reliance on manual Excel workarounds, impacting profitability and strategic planning.

  • Difficulty integrating Power BI and managing complex permissions restricted data access, hindering productivity and data security.

 

With Wiise

  • Automated manual tasks, freeing up staff to focus on value-added work and improving productivity.

  • Real-time visibility into inventory and production enabled precise lead times and accurate customer quotes, enhancing sales and customer satisfaction.

  • Efficient management of complex bills of materials, including parts, labour, and wait times, ensuring accurate costing and streamlined production.

  • Customisable reporting capabilities, seamless integration with Microsoft tools (Office 365, Power BI), and remote system access enabled flexible reporting, continued operations during remote work scenarios, and improved decision-making.

Speaker
Brad Cowain

General Manager at Lencom

With over 30 years of industry experience, Brad Cowain leads Lencom Antennas, a pioneer in high-frequency communication solutions.

Under his leadership, Lencom has grown its product range to over 400 specialised antennas, serving commercial, military, and emergency services markets worldwide.

Brad has been instrumental in driving innovation and operational efficiency, overseeing the digital transformation that implemented Wiise ERP to streamline complex manufacturing processes. His strategic vision continues to position Lencom as a leader in custom-built, high-frequency antenna solutions.

The problem

Lencom faced operational challenges caused by manual processes and a lack of real-time visibility.

With data scattered across spreadsheets or stored in people’s heads, maintaining accurate inventory was a constant struggle. This led to inefficiencies, making it difficult to quote customers accurately and manage lead times.

"Day-to-day, the biggest challenge with our old system was that too much time was spent on manual processes instead of value-added work." - Brad Cowain, General Manager, Lencom Antennas

Without an integrated solution, Lencom lacked the visibility needed to streamline complex manufacturing and accurately forecast inventory and production.

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Challenges

  • Fragmented data and manual processes: Lencom relied on manual processes and scattered spreadsheets, leading to inefficiencies and uncertainty in decision-making, increasing the risk of errors and miscommunication across teams.
  • Lack of real-time visibility: Without real-time visibility into stock levels and production processes, Lencom struggled to provide accurate lead times and customer quotes, resulting in overestimating lead times, lost business opportunities and customer satisfaction.
  • Complex manufacturing requirements: The previous system couldn’t handle detailed bills of materials, labour tracking, or external process management, making it difficult to scale operations efficiently while maintaining the high standard of custom-built solutions Lencom is known for.
  • Inefficiencies and lost productivity: Employees were burdened with repetitive tasks, reducing productivity and job satisfaction. This also impacted operational efficiency, delaying critical business decisions and affecting overall performance.
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The solution

Wiise has transformed Lencom's operations. Brad and the team now have:

  • Centralised and integrated system: Wiise provided Lencom with a fully integrated solution, consolidating inventory management, customer relationships, production, and financials into one platform, enhancing operational visibility and performance.
  • Automation of manual processes: By automating routine tasks, Wiise freed up Lencom’s team to focus on high-value work, improving productivity and job satisfaction.
  • Real-time visibility and accurate forecasting: Wiise delivered real-time visibility into inventory levels, production processes, and financial data, enabling Lencom to provide accurate lead times and quotes to customers.
  • Complex manufacturing management: Lencom utilised Wiise to efficiently manage complex bills of materials, including parts, labour, external processes, and wait times. This comprehensive costing system ensured accurate pricing and streamlined manufacturing workflows, supporting Lencom’s custom-built solutions.
  • Cloud-based accessibility and scalability: The cloud-based nature of Wiise allowed Lencom to access the system from anywhere, enabling team members in different states to collaborate seamlessly.
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Watch how Lencom transformed their business

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The payoff

Operational efficiency

Wiise automated manual processes, freeing up Lencom’s team to focus on high-value tasks and improving overall productivity. By streamlining complex manufacturing workflows and eliminating repetitive tasks, Lencom experienced enhanced operational efficiency and reduced administrative overhead.

Accurate quotes and lead times

With real-time visibility into inventory, production, and financial data, Lencom gained accurate insights for more informed decision-making. This transparency enabled better forecasting, precise lead times, and accurate customer quotes, restoring confidence in operational planning and business strategies.

Collaboration made easy

Wiise’s fully integrated and cloud-based solution provided Lencom with the scalability needed to support future growth. The flexibility of remote access allowed seamless collaboration across locations, while the comprehensive manufacturing management system positioned Lencom for sustainable success in delivering custom-built, high-frequency antenna solutions.

“I would definitely recommend Wiise. It's a Microsoft product, so it's user-friendly, easy to transition new users, and flexible, allowing businesses to start quickly and expand functionality over time.”

Brad Cowain, General Manager, Lencom Antennas

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