A finance system stretched to its limits
Using small business accounting software in conjunction with a bespoke application to manage operations including customer service, exam bookings, invoicing and its payment gateway meant that NAATI's technology stack was complex and relied on API integrations to work well.
This connection required 1,800 API calls per day, but the management team anticipated this figure to reach 4,000 API calls per day. With their business solution unable to keep up with the organisation's complex needs and pressure on the finance team increasing, upgrading from legacy technology became an urgent need for NAATI.