Manage servicing and technical work more efficiently from start to finish.
Wiise gives you the full picture of your service delivery process from start to finish. From scheduling the right resources on the right jobs, to automated billing, to resources and service task tracking, Wiise can help.
With mobile connectivity, your service technicians can stay on top of admin so you've got the insights you need.
While they're still in the field, technicians can record results, create invoices, provide quotes or estimates, send receipts and offer refunds.
Wiise includes fault diagnosis codes and serviceable items by location and requirements so you can check what's needed before sending a technician.
You can also set up service contracts with special criteria, parts and labour, and track warranties so you meet your customer's expectations.
Managing and tracking service delivery isn't always easy. But Wiise can keep you on track through the little things that make a big difference.
Keep your customers in the loop with real-time service updates, provide loaner equipment or offer discounts. Set up personalised Q&As for support calls so you can easily turn requests into orders. Wiise service management makes it easy for you to give your customers a better service experience.
Streamline service calls by setting up your items upfront with specific parts, service contacts and warranties.
You'll always have a technician on hand with the ability to coordinate their availability and track your call-outs.
Get real-time service updates for your customers — your technicians can enter their service results while they're on site.
Technicians can save admin time by providing quotes, invoices and receipts straight from the field.
Know before you go. With fault codes already in Wiise, check what service is required before you allocate the call.
Keep your customers happy with proactive service, real-time updates and loaner equipment when they need it.
Justin Smart, COO Trilogy Funds
If you'd like to learn more about Wiise, we can help.
